In case you missed it, the New York Times ran an excellent three part series on arbitration agreements and class action waivers. The series makes it clear that arbitration clauses deprive consumers and individuals of their day in court, whether it be because the individual case is not economically viable, or worse yet, because the arbitration process is rigged.
Hopefully, this marks the beginning of a broad public awareness of how corporations insulate themselves from liability by sneaking arbitration clauses into their Terms and Conditions. If this issue can remain in the public eye, change will follow.
Here are the links to the series: