American Airlines, Inc. promised certain passengers one or more free checked bags when they travel, and then did not honor those promises by charging said passengers fees to check their bags when they arrive at the airport. Passengers may have received e-ticket confirmation emails promising free bags, or held AA-branded credit cards, held elite status (such as AA Gold or AA Platinum), or purchased Business or First-Class tickets that entitled them to one or more free checked bags. Though many passengers were entitled to one or more free checked bags, AA charged them to check their bags.
On February 24, 2021, our firm filed a class action lawsuit alleging that American Airlines routinely overcharges customers for baggage fees. A copy of the complaint can be found here. Additionally, a copy of the Order regarding Plaintiffs’ Motion for Class Certification can be found here.
On September 2, 2021, the Court certified two classes of passengers who received free checked bag promises in E-Ticket Emails (the “Email Class”), and passengers holding co-branded credit cards (the “Credit Card Class”).